Call 711 for Customer Service if you are deaf, hard of hearing or have a hearing or speech disability. Customer: . We want to watch Yellowstone on Peacock how to I do that through our Comcast account? Toggle off Closed Captions. I hope you can help, Thanks! Press the left or right arrow button to set the closed caption feature to off or on. I can't turn off the closed captioning on my Visio tv but. Simply press the "CC" button. While watching a program that has closed captions enabled, hit the button on your Xfinity remote to pause it. Find Solutions, share knowledge and get answers from customers and experts. If they don't fix it soon they really Skkkk. If you see the letters "CC" on the right side of the screen, go there to toggle the closed . For devices running iOS 7 or older select the Settings icon on your home screen, then select Videos. The closed captioning may be a hidden menu at the bottom of the screen. You can block access to the Peacock app using an Application Lock. Click on the Subtitles tab. Press the left or right arrow button to set the closed caption feature to off or on. This video features American Sign Language (ASL) for Deaf / hard of hearing. Then, scroll to the left text bubble icon and select/click None. If you have X1. Closed Captioning is stuck on on Flex Box. Find and select the CC menu (on some models this option is displayed in its full name - Closed Captioning) As you can see . For other news regarding Closed Caption on Peacock, and XFinity - Comcast and On Demand, see our recommended . Any ideas why my closed caption doesn't work on Peacock? Step 1: Choose the Settings icon from the home screen of your Apple TV. Please allow 30 seconds for the subtitles to turn off. Turn on your TV and press Menu on your Samsung remote. Closed captioning (which Peacock also refers to as subtitles) is available for content on Peacock. Here are the three steps to follow: Went back to the control and it was back to None. Pause the video. Note: You cannot turn on closed captions via your Flex device settings. Call 711 for Customer Service if you are deaf, hard of hearing or have a hearing or speech disability. 3. If so, is it solid or blinking? Once your program begins playing, tap anywhere on the screen to display the playback controls. Learn How to Set up Closed Captioning on Your Devices Need Help? Technician's Assistant: Can you see a light on the edge of your TV? Peacock is the premium video streaming service run by NBC Universal. Peacock is both advertising and subscription-supported. "Closed Caption on Peacock," is about XFinity-Comcast TV Television and On Demand. Android phone or tablet: While a video is playing, tap the screen to see the player controls and then tap the CC button in the lower-right . Closed captioning can be customized to provide different sizing, font, and color options by . Highlight the "CC" icon. Hello LisaStapleton1, I will be happy to help you solve this problem. On the Vizio Remote Control. Configure a Closed Captioning Shortcut on Your Remote Select Accessibility from the General menu. Press the button on your remote labeled CC, this should enable Closed Captions. Launch the Hulu app. Go to the Settings button in the bottom right. Please allow 30 seconds for the subtitles to turn off. Press "OK" to toggle the feature to "On" or "Off". Simply press and hold the microphone (Mic) button, and say "Closed Captions" or just "Captions." Acquaint yourself with the extended list of voice commands. Use the arrow buttons to scroll and select CC. Here's how to turn on subtitles during playback on Hulu. Contour. When the video playback options appear, navigate with the remote to "Subtitles.". Members. Turn on subtitles. If you notice that closed captioning or subtitles are not working or are out of sync with the video, please try the following steps in the order listed below. At Peacock, we're committed to supporting our customers with accessibility needs and to making our website and products easier for everyone to use. Android. There are several ways you can set parental controls for the Peacock app on X1/Flex. This provides the video player a chance to retrieve the caption . Using the arrow keys, navigate to Setup and press OK/Select on the remote control. I don't have a problem with other apps. Contour. Reply. Created Dec 8, 2018. Turn off closed captioning on Peacock. When the video on Peacock TV starts playing, press the "Menu" button on the remote. I have tried to get help in from Peacock directly about this, but with no success. While playing video on Peacock, press down on your remote control and move to the left until you get to the rectangular icon. No closed captioning. Thanks, The xfinity remote won't work for this purpose, you'll need to use the samsung remote as that is the source of the app/content. Technician's Assistant: Is there anything else the TV Expert should know before I connect you? Using the right arrow, navigate to the settings gear icon. When I launch a Peacock show on my tv, it says cc: ON. Creamery. I did work the other day with episode 1. If you have a question or issue regarding Closed Captioning, email us at accessibility@comcast.com or call us at 1-855-270-0379. "Closed captioning on Peacock," is about XFinity-Comcast Television. Look for Subtitles, and you can choose the subtitle you want or turn it off. 2 Highlight"Accessibility Settings" and hit "OK" button. Select Closed Captioning Options to edit text. r/peacock. Josh. 3 Kudos. … read more. Press the Xfinity button on the remote control while viewing any screen to go to the Main Menu. If so, is it solid or blinking? Tap the Closed Captioning toggle at the right-hand side of the screen to turn on Closed Captioning. http://bit.ly/mrhackioDONATE PayPal: hello@mrhack.iohttps://www.patreon.com/mrhack BUSINESS INQUIRIES hello@mrhack.ioWEBSITE. Watching Psych episode2 and turned closed captioning b from None to English. Simply tap Closed Captioning toggle again to turn it off. Navigate to Closed Captioning Setup using arrow keys and press OK/Select. To deactivate or activate the subtitles from the computer. I moved recently and opted for the flex box streaming. (On some TV Boxes, this may be called Subtitle Setup instead. Turn off closed captioning on Peacock JA: Can you see a light on the edge of your TV? Level 7. Like this: Select the B key on your remote to access Accessibility. Notes: This is only a lousy workaround and IDK if it's going to be repeatable, but after selecting the subtitle option I wanted in Peacock then closing and reentering the app, I returned to the movie I'd been . Then, scroll to the left text bubble icon and select/click None. To turn on closed captions, click an option under "Subtitles". Here's how it works: When the video on Peacock TV starts playing, press the "Menu" button on the remote. Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)? Choose the "subtitle language" to turn it on or click on the "Off" button. Comcast Customer Service supports TTY/TDD. You will be able to see different options. You should change the channel and trigger the changes. Mini Box / DTA. Also, how do you add closed captions? If the video you're watching still has subtitles, you can usually find the options to disable them by doing one of the following: Press the Down button. For me, subtitles already are set to Always On in Roku, and nothing happens in Peacock when I go to the Captions icon and select an option. Tap the Closed Captioning toggle at the right-hand side of the screen to turn on Closed Captioning. r/peacock. Select Closed Captioning and press OK to enable it. Access the guide's Main Menu. Simply press and hold the microphone (Mic) button, and say "Closed Captions" or just "Captions." Acquaint yourself with the extended list of voice commands. Highlight Settings (the gear icon) and press "OK". Choose the Off button under Subtitles and Captions. 4 Choose "Exit" if everything is done. On the Xfinity remote (mine has a section with OK and 4 directional arrows, all silver colored) Press the silver down arrow Press the silver left arrow until the cartoon ballon icon is highlighted To turn on Closed Captioning (Subtitles) Select the column showing English None Subtitles To turn off Closed Captioning (Subtitles) 1 Click the Xfinity button. We recommend checking the video in between steps to see if the sync issue is resolved. Hit xfinity button on your remote then follow with arrows to scroll around the screen and OK button to select menus/options Learn how to turn closed captions on and off on your XFINITY X1 Operating System. On your Fire TV remote, press the left button on the directional circle. Use the arrow keys to highlight Closed Captions and press the OK key on your . Lock TV-MA content under Settings > Parental Controls > TV Rating Locks. Online. For clients using Dish, the process of turning closed captioning on is also simple, with just one change depending on what remote control you have. Now I have a Comcast adapter pluggted in and still . When the sidebar menu appears on your screen, scroll down and select Closed Captions. Click Settings. Select a movie or TV Show. If you remote doesn't have a CC button, Press the Menu button on your VIZIO remote. Using the down arrow, navigate to the Languages menu. For me, subtitles already are set to Always On in Roku, and nothing happens in Peacock when I go to the Captions icon and select an option. Simply tap Closed Captioning toggle again to turn it off. Once locked, a Parental Control PIN is required before you can access the Peacock app. Turn Closed Captioning On or Off Using the Xfinity Voice Remote Closed Captioning (CC) can now be turned on or off using the Voice Remote. Other than rare exceptions, such as trailers, subtitles are available on our content across all platforms. However, there is no closed caption. Turn On Captions in Hulu. Neither. 300. You get the standard instruction to reset the settings but it's back every time. Like most CC systems, the Xfinity X1 allows you to control some closed captions by changing text size, the color, spacing and style. "PEACOCK - CLOSED CAPTIONS," is about XFinity-Comcast TV Television and On Demand. Select Exit to close the menu. 06-16-2020 02:19 PM. Press the Xfinity button on the remote control. I can't turn off the closed captioning on my Visio tv but when I press the CC button nothing happens and I don't see any cc option. Cox TV. Turn on Closed Captions and SDH. Once your program begins playing, tap anywhere on the . If you are still experiencing this issues, please ensure that Closed Captioning is not enabled on the X1 box. Select your equipment below for specific steps to change closed caption settings. Comcast Customer Service supports TTY/TDD. It was fine for a few months but recently I have had an issue where the closed captioning is stuck on, despite showing as off. Navigate to the Close Captioning Options below Closed Captioning On/Off to change the style, font . First, you'll need to find the CC menu: Turn your television set on. I see the icon in the lower left hand side and cannot get to it to - Answered by a verified TV Technician . Youtube doesn't work either, but I'm ok with that. Press Ok to change Closed Captioning: Off to Closed Captioning: On. To turn on audio descriptions, click an option under "Audio", and choose the audio language you want. Select the option Closed Captioning. Turn Captions On or Off Using the X1 Accessibility Settings Menu. Select Caption Mode . This will begin later in 2012 with the launch of a new closed . Take your remote control and press the Via button. While watching a program that has closed captions enabled, hit the OK button on your Xfinity remote to pause it. Yes. Use your remote control's arrow buttons to Select HDTV Settings - this will open the full menu. 10,596 satisfied customers. Turn on Apple TV. 3 Highlight Closed Captioning. When the video playback options appear, navigate with the remote to "Subtitles." Choose the. Control the closed caption options and features for your TV service. If you are still experiencing this issues, please ensure that Closed Captioning is not enabled on the X1 box. Re: Closed Captioning always on. If you have a question or issue regarding Closed Captioning, email us at accessibility@comcast.com or call us at 1-855-270-0379. 4. On your remote control press the INFO button. You may have to press the down arrow to navigate to the second menu screen to find this item.) 6.7k. SUBSCRIBE TO THIS CHANNEL! Changing Closed Caption Settings. I am on Peacock and want to get closed captioning. Select "Caption Settings" and select "Caption" to turn captions ON. For other news regarding Closed captioning on Peacock, and XFinity - Comcast Television . Stop, exit and restart the video. Use the remote to press "Up" to turn on the subtitles, and "Down" to turn them . I was a cable customer for years and turning it on and off as similar I went into settings and toggled it off, went back . When you are in peacock, you should have an option at the lower right corner of the screen on the title page of a show (before you start it playing) to select Option or Subtitles/language, and that is where you can turn on the captions or subtitle feature. For some applications, you may need to launch the application (begin watching content) and then press CC. Now, press OK when it turns yellow. It's a daily chore.